USE CASES

1)Are these Use Cases or Case Histories?

They are actually real business histories, but I removed real names and references to real situations to keep the confidentiality of all my clients, past and presents.

2)Would you be able to provide reference if needed?

Yes I can provide references upon specific request.

3)What is most important among Quality, Service and Communication, your QSC Approach?

All of them! Take any of them in isolation without the other, and you will have a difficult business to run!

CWC is the latest addition to our list of training and coaching. Can be delivered live, online or Hybrid. For a 1-2-1 or for a group of people.

Table of Contents:

-Know Your Audience

-Select a Topic

-Feedback

-Switch-on your Confidence

-Managing a Difficult Audience

-Storytelling

-Meeting Strategies

The "guest" is the beginning of the customer journey. A guest is a person that is "visiting" your business for the first time, even before she becomes a lead. The way you treat your "guest" will determine the quality of your leads and eventually the amount of customers you are going to get. I designed for a Voluntary Organization, and executed together with a team of volunteers, a "guest" management system that turned out the highest amount of membership to date, 2 years in a row. The system was first designed manually and then implemented with a fully automated system in the space of 6 months. The Data collected are also important to predict the guest-to-member probability based on a number of markers we identified.

For a client, I was tasked to get a meeting with decision makers at 3 specific companies, the worldwide leaders in that specific niche market. The research revealed that one of the 3 companies had recently received an injection of capitals and greenlighted an investment towards the product of my client. The following work was to find the decision makers and an opportunity to pitch the company. This opportunity was a call to an Executive in the company that turned into a face toface meeting withing 7 days and sparked a long-term ( 10-year) manufacturing deal involving three partners in three different continents for a total value of 500+ Milion USD.

CRM implementation with a focus on narrowing down the commercial offer for an internationalization project. We analized the Client's portfolio and through a rigorous process with narrowed down to one single line of machineries that can be sold at international level where the client has got Quality (recognized as market leader), Service (remote machine management) and Communication (Designing a clear plan to promote, support and educate the market on the said line of machineries). 

We analized a 13 Milion Euro commercial proposal for a Public tender. Identified a series of optional items with lower relative impact on the selection process based on cost&quality to obtain a final bid price which was the lowest (to win the deal) while retaining the guarantee of upselling and protecting the profit and the bottom line with the optional  items.

Strategic advisory and negotiation support to a Senior Project Manager in charge of a large implementation in a foreign country and involving different suppliers and logistics at the Worldwide level. We managed to rescue the project from going to court. We applied intercultural mindset and motivated all parties to work together for the success of the project.